IMPORTANT – ALL PURCHASES ARE NON-REFUNDABLE:

• All purchases are non-refundable, except for up to a 48-hour cancellation period immediately following the time of purchase and before the date of your arrival. To request a refund during the cancellation period, email [email protected]. No refunds will be issued on the date of arrival.
• All purchases may be exchanged for a resort credit in the dollar amount of your original purchase at any time up until 11:59 pm on the day before your product(s) are valid.
• NO REFUNDS, CREDITS, OR TRANSFERS WILL BE ALLOWED for tickets, rentals, or lessons on the date the products are valid.
• All lift passengers during the winter season must wear skis, snowboard, or resort-authorized snow-riding or biking equipment.
• The Resort does not guarantee parking, road conditions, weather conditions, snow conditions, open terrain, number of lifts operating or facilities/services available.  Inclement weather can and does at times affect daily operations and can cause delays and closures at any time. Refunds and credits will not be issued for tickets, rentals or lessons due to inclement weather or other unforeseen interruptions to daily operations.  

Please read below for full details.

PRIVACY POLICY

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Highlights

IMPORTANT – ALL PURCHASES ARE NON-REFUNDABLE: NO REFUNDS, CREDITS, OR TRANSFERS WILL BE ALLOWED for tickets, rentals, or lessons on the date the products are valid.

• Lift ticket and lesson prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort.
• Lift tickets purchased between September 11, 2023 and April 30, 2024 may be changed and redeemed for future lift ticket purchases during the 2023/2024 winter season. See below for our cancellation policy. 
• All lift passengers during the winter season must wear skis, snowboard, or resort-authorized snow-riding or biking equipment. Please contact [email protected] for inquiries about accommodations for disabled visitors.
• The Resort does not guarantee parking, road conditions, weather conditions, snow conditions, open terrain, number of lifts operating or facilities/services available.  Inclement weather routinely affects daily operations and can cause delays and closures at any time. Refunds and credits will not be issued for tickets, rentals or lessons due to inclement weather or other unforeseen interruptions to daily operations.  
• Hours and operations vary by day and at each resort and may change. Please visit your resort website for current information.
• You must obey all federal, state and local laws while on our property and you must obey resort safety, courtesy, health, and traffic rules that are posted on the property.
• Rentals are issued on a first come first serve basis. Pre-paying for rental equipment online does not guarantee availability of the equipment you requested. Please arrive early.

Lift Tickets, Rentals & Lessons Cancellation Policy

• Within 48 hours of the ticket or lesson purchase, you are eligible to cancel your order for a 100% refund paid to the payment method used to purchase your lift ticket, rental, or lesson. Tickets, rentals, and lessons are not refundable or transferable on the date valid. 
• After you make your purchase, up to 11:59 pm on the day before your product(s) are valid, you may defer your ticket, rental or lesson and receive a resort credit in the dollar amount of your original purchase. This credit is valid only at the resort where the original purchase was made.
• Credit can be used for lift tickets, lessons, and rentals.  Credit will be provided electronically, and made available in an online account.
• Credit amounts will be based on the ticket purchaser’s actual purchase price, less insurance, if applicable. If you use your credit on a ticket that is more expensive, you must pay the price difference between the credit and the new ticket.
• Credit can NOT  be used for lodging, food, beverage or resort merchandise, or at any MCP resort other than the one where the original purchase was made.
• Credit expires April 30, 2024.
• Lift tickets received as a benefit associated with other tickets that are not purchased by the visitor directly for us and/or complimentary passes are not eligible for credit. This refund policy may not apply to lift tickets purchased from an authorized third party seller or from a tour operator as part of a bundled package or trip, and purchasers should discuss with their authorized third party seller or tour operator how the refund policy applies to their purchase.
• Deferral of a lift ticket is only available for tickets that are unused at the time of the deferral request. A ticket is “unused” if the ticket has not been scanned or used to access any Power Pass Resort destination after September 11, 2023.

There is no fee to change your plans. Other than as expressly stated here, all terms and conditions applicable to Power Pass product and season pass purchases remain in full force and effect and these products continue to be non-refundable.

Ticket exchanges must be done online.

Pricing and Transfer

Lift ticket, lesson and rental prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort. Tickets, rentals, and lessons are non-transferrable, i.e., you may not buy a ticket, rental, or lesson for one person and give that ticket, rental, or lesson to a different person.

Online, print or other advertised prices do not always guarantee the lowest price. Other specials may be available. Discounts cannot be combined with other offers. If you purchase through a reseller, travel company, or tour, check to see which terms and conditions apply. These companies may have additional terms and conditions not stated here. The refund policy may not apply to purchases made through third parties.

Permission to Film or Videotape

Purchase of this ticket or pass constitutes consent for us to use film, video or reproduction of the image and/or voice of a pass or ticket holder on any Resort properties for any purpose allowed by law without any payment or notification to the pass or ticket holder.

Redemption

When you purchase your lift ticket, you must select the resort at which you will use the ticket: Arizona Snowbowl, Brian Head Resort, Hesperus Ski Area, Nordic Valley Ski Resort, Pajarito Mountain Ski Area, Purgatory Resort, Purgatory Snowcat Adventures, Spider Mountain, Sandia Peak, Sipapu Ski and Summer Resort, Lee Canyon, Vallee Nevado, and Willamette Pass. This Ticket will only be valid at the Resort selected during checkout.

Ticket Management

You can manage your lift tickets and ticket deferral credits through the resort website that you purchased from.  

Billing Errors, Corrections

If you have questions regarding your use of ticket deferral credits, please contact Customer Service at [email protected].  We will correct the balance of your credits if we believe that a clerical, billing, or accounting error occurred. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the error in question.

Fraud Associated with Your Lift Tickets or Resort Credit

We will not accept any tickets or passes, or will limit use of any tickets, passes or credits, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk. Power Passes are non-transferable. Lift tickets are non-transferable. DO NOT PURCHASE ANY RESORT TICKETS OR POWER PASSES OR LIFT TICKETS FROM THIRD PARTIES.

We have no liability to you for any third-party fraud or unlawful activity associated with any credit balance. If we discover any Power Pass or credit was sourced or derived from fraud or other unlawful means, we may in our sole discretion, cancel all impacted passes and credits and retain all related balances without notice to you. We may use retained balances to help offset our liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load Power Passes or lift tickets.

Privacy Statement

Please read Nordic Valley’s Privacy Policy carefully to understand how we collect, use, and disclose information about customers, how to update or change your personal information, and how we communicate with you.

Promotional Programs

From time to time, we may, in our sole discretion, run promotional programs associated with lift tickets. These promotions are subject to these terms, as well as additional terms as indicated in connection with the promotions. We reserve the right to modify the terms and conditions of any promotion at any time, including and up to terminating the promotion.

Changes to This Agreement

We may amend this Agreement at any time. We will post the amended Agreement to our website at nordicvalley.ski, and for a period of thirty (30) days after we post the amended Agreement, we will also post a notice on our website stating that the terms of this Agreement have changed. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised Agreement to our website. Unless we state otherwise, the change, addition, or deletion will apply to your future and existing lift tickets. You are deemed to accept the changes, additions or deletions if: (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice; or (2) you use any of your lift tickets after such notice period. If you notify us that you do not accept the changes, additions or deletions, we will cancel your lift tickets and refund any remaining balance to you.

Cancelling This Agreement

We may suspend or terminate this Agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from your fraudulent or unauthorized use of the Lift Ticket including your failure to provide valid information. If we terminate this Agreement without cause, we will refund you or issue store credits equal to the balance on your cancelled lift ticket(s), less any amounts that you may owe us.

Season passes are non-refundable unless the Pass Refund Option is selected and paid for at the time of pass purchase. If you have questions about our refund policy, email [email protected].

Refund Request Deadline: The deadline to submit a refund request is February 28, 2025. Requests received after this date will not be considered.

Current passholder rules can be found here.

If you have any questions about the season pass refund option, please call (385) 298-0155 or email [email protected]